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Business & Management

Customer Service Essentials – Short Course

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About Course

Deliver Exceptional Service. Build Loyal Customers.
This short course equips you with the tools and confidence to handle customers effectively and professionally. Learn through engaging online lessons, interactive exercises, and practical case studies you can apply immediately in your workplace or career.

Duration of this course is 2–3 weeks (10–15 hours in total).

What Will You Learn?

  • Principles of excellent customer service
  • Understanding customer needs and expectations
  • Communication skills: listening, empathy & positive language
  • Handling complaints and difficult customers
  • Building customer loyalty through ownership and follow-up
  • Customer service strategies and toolkits for success

Material Includes

  • Downloadable course handbook & summary notes
  • Access to customer service toolkits and online resources
  • Quizzes, role-plays, and practice case studies
  • Reflection tasks & action planning templates
  • Certificate of Completion (non-accredited)

Requirements

  • No formal qualifications required – open to all learners
  • Basic English skills recommended (bilingual support available)
  • Stable internet connection and a device (computer, tablet, or smartphone)
  • Commitment of 10–15 study hours over 2–3 weeks
  • Complete the enrolment form before starting the course

Audience

  • This course is perfect for:
  • - Students and job seekers wanting to improve employability
  • - Employees aiming to enhance workplace customer service skills
  • - Frontline staff in retail, hospitality, or call centres
  • - Anyone who wants to build confidence in dealing with customers

Course Content

Introduction to Customer Service
- Principles of excellent customer service - Understanding customer needs and expectations

Communication Skills
- Active listening and empathy - Using positive language - Building rapport with customers

Handling Challenges
- Managing complaints effectively - Dealing with difficult customers - Turning problems into opportunities

Building Customer Loyalty
- Ownership and follow-up - Strategies for creating long-term relationships

Customer Service Toolkit
Practical tools and resources Role-plays, quizzes, and case studies

Reflection & Next Steps
- Action planning templates - Review and assessment - Certificate of Completion

Instructors

AH

Admin HCL

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2 Students
6 Courses
HC

HavenBridge College London

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6 Courses
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£247.00 £275.00
  • All Levels
  • 2
  • November 16, 2025

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