Customer Service Essentials Short Course

Deliver Exceptional Service. Build Loyal Customers.

Want to boost your customer service skills and stand out in today’s competitive market?
This short course will equip you with the tools and confidence to handle customers effectively and professionally.

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About the Course

Our Customer Service Essentials Course focuses on practical, real-world skills to help you:

  • Communicate better with customers
  • Handle complaints confidently
  • Leave a lasting positive impression

Learning is delivered through engaging online lessons, interactive exercises, and case studies that you can apply immediately in your workplace.

What You Will Learn

  • Principles of excellent customer service
  • Understanding customer needs and expectations
  • Communication skills: listening, empathy & positive language
  • Handling complaints and difficult customers
  • Building customer loyalty through ownership and follow-up
  • Customer service strategies and toolkits for success

Course Details

  • Duration: 2–3 Weeks (10–15 hours total)
  • Class Times: Flexible (Morning, Evening & Weekend Options)
  • Delivery Mode: 100% Online
  • Location: Havenbridge College London
  • Start Dates: Every Month – Enrol Anytime
  • Language Support: Simple English delivery; bilingual support available
  • Course Fee: £125 (includes all materials)

Why Study With Us?

  • Expert Tutors – Industry-experienced and supportive instructors
  • Practical Training – Focused on workplace scenarios
  • Interactive Learning – Quizzes, role-plays, case studies
  • Small Classes – Personalised support
  • Flexible Timings – Perfect for professionals and students

What’s Included

  • Downloadable course handbook & summary notes
  • Quizzes and practice case studies
  • Access to customer service toolkits
  • Reflection tasks & action planning templates
  • Certificate of Completion (non-accredited)

Who Can Join?

This course is perfect for:

    • Students and job seekers building employability
    • Employees improving workplace customer service
    • Frontline staff in retail, hospitality, or call centres
    • Anyone wanting confidence in dealing with customers

Course Outcomes

By the end of this course, you will:

    • Understand principles of excellent customer service
    • Communicate confidently and effectively with customers
    • Handle complaints and difficult situations professionally
    • Apply practical tools to improve customer experiences
    • Gain a Certificate of Completion to showcase your skills

Contact & Support

📞 Call us: 02081700786

📧 Email: info@havenbridgecollege.co.uk

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“This is a non-accredited preparation course. Exam fees are not included and may vary depending on the test centre. Certificates are issued only upon passing the official exam.”