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Customer Service Essentials

Customer Service Essentials

Original price was: £275.00.Current price is: £247.00.

Duration: 2–3 Weeks (10–15 hours total)
Class Times: Flexible (Morning, Evening & Weekend Options)
Delivery Mode: 100% Online
Location: Havenbridge College London
Start Dates: Every Month – Enrol Anytime
Language Support: Simple English delivery; bilingual support available

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Our Customer Service Essentials Course focuses on practical, real-world skills to help you:

  • Communicate better with customers
  • Handle complaints confidently
  • Leave a lasting positive impression

Learning is delivered through engaging online lessons, interactive exercises, and case studies that you can apply immediately in your workplace.

What you will learn : 

  • Principles of excellent customer service
  • Understanding customer needs and expectations
  • Communication skills: listening, empathy & positive language
  • Handling complaints and difficult customers
  • Building customer loyalty through ownership and follow-up
  • Customer service strategies and toolkits for success

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